Refund Policy

This Refund Policy explains how refunds are handled by Axplorers.

Refund eligibility is determined by the applicable booking terms, supplier conditions, timing of the request, and mandatory consumer rights.

1. Refund Eligibility

Whether a payment is refundable depends on:

• The booking terms

• Supplier cancellation conditions

• Timing of the cancellation

• Type of service

• Applicable law

Some deposits, tickets, reservations, experiences, and other travel services may be non-refundable.

2. Supplier Refunds

Where a refund depends on a supplier, Axplorers will process or pass on the refund actually received from that supplier in accordance with the applicable booking terms.

Lawful deductions and disclosed service fees may apply.

3. Service Fees

Planning, consultation, administration, or other service fees may be non-refundable where:

• The fee was disclosed before purchase; and

• Non-refundability is permitted by applicable law.

4. Refund Processing

Approved refunds will normally be returned through the original payment method where practicable.

Processing time may depend on:

1. Supplier processing

2. Banks

3. Payment providers

4. Currency conversion

5. International payment systems

5. Partial Refunds

Where only part of a booking is refundable, the amount will be calculated according to the applicable booking and supplier terms.

6. Statutory Rights

Nothing in this Policy limits consumer rights that cannot legally be excluded or restricted.

7. Contact

Refund questions should be directed to the contact details contained in your booking documentation or to careers@axplorers.com.