Payment Terms & Conditions

These Payment Terms apply to payments made for Axplorers travel-planning and related services.

1. Payment Requirements

The applicable proposal, invoice, or booking confirmation will state, where relevant:

• Required deposit

• Balance amount

• Payment deadline

• Currency

• Taxes

• Service fees

• Other applicable charges

2. Booking Confirmation

Availability is not guaranteed until the required payment has been received and the booking has been confirmed.

3. Payment Methods

Available payment methods are presented during the relevant payment process.

Third-party payment providers may apply their own terms and processing rules.

4. Currency

Where payment is made in a currency different from the currency charged by a supplier, exchange-rate differences may affect the final amount.

5. Failed Payments

If a payment is declined, reversed, charged back, or not received by the stated deadline, Axplorers may suspend or cancel the relevant arrangement where permitted by the booking terms.

6. Taxes and Charges

Applicable taxes, supplier charges, payment-processing fees, foreign-exchange costs, and other disclosed charges may apply.

7. Refunds

Approved refunds are handled under the applicable booking terms and Refund Policy.

8. Fraud Prevention

We may verify payment information and take reasonable steps to prevent fraudulent or unauthorised transactions.

9. Contact

Payment questions should be directed to the contact details stated on your invoice or booking confirmation.