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Privacy Policy
Axplorers ("Axplorers", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, enquire about our travel services, make a booking, subscribe to communications, or apply for a role.
Our approach: We collect and use personal information only for legitimate purposes connected with providing, improving, and administering our services, subject to applicable law.
1. Information We Collect
We may collect information you provide directly, including:
Full name
Email address
Telephone number
Travel dates and destinations
Traveller details and preferences
Accessibility, dietary, or other travel requirements
Budget and booking information
Enquiry and correspondence details
For recruitment, we may also collect:
CVs and portfolios
Employment history
Education and qualifications
References
Interview information
Other information you choose to provide
We may also automatically collect technical information such as IP address, browser and device information, operating system, referring pages, pages viewed, and interaction data.
2. How We Use Information
We may use personal information to:
Respond to enquiries.
Design and manage travel arrangements.
Process bookings and payments.
Provide customer and journey support.
Administer recruitment.
Improve our website and services.
Prevent fraud, misuse, and security incidents.
Maintain appropriate business and legal records.
Comply with applicable legal obligations.
Send marketing communications where legally permitted.
3. Sharing Information
To arrange travel, relevant information may be shared with:
Hotels and accommodation providers
Airlines and transport providers
Guides and destination partners
Payment providers
Insurers
Other suppliers involved in delivering your requested services
We aim to share only information reasonably necessary for the relevant purpose and as permitted by applicable law.
4. International Transfers
Travel arrangements may require information to be transferred to suppliers or service providers outside the country in which you reside. Where required by applicable law, appropriate safeguards will be used.
5. Payments
Payment details may be processed directly by third-party payment providers. We do not intend to store complete payment-card numbers on our own systems unless necessary and lawfully permitted.
6. Retention
We retain personal information only for as long as reasonably necessary for:
Providing requested services
Accounting and recordkeeping
Legal and regulatory obligations
Security and fraud prevention
Resolving disputes
7. Your Rights
Depending on applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion
Restrict certain processing
Object to certain processing
Receive a copy of your information
Withdraw consent where processing is based on consent
You may also have the right to complain to the relevant data-protection authority.
8. Marketing Communications
You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.
Transactional and service communications may still be sent where they are necessary to provide a requested service.
9. Security
We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure.
10. Children
Our website and services are not directed at children. We do not knowingly collect personal information from children except where necessary to arrange a journey involving a child and provided by an appropriate adult.
11. Contact
For privacy questions or requests, contact careers@axplorers.com.
This Policy should be read together with our Terms & Conditions and Cookie Policy.
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